FAQ

Q. How do I know your items are authentic?
A. Acquiring your favorite autographed collectible can be one of the most exciting investments you make as long as it is authentic. At CollectibleXchange, the integrity of each of our hand-signed collectibles is paramount. In order to guarantee the authenticity of your hand-signed sports collectible, CollectibleXchange representatives witness athlete signings and authentication sessions. Most item will be authenticated by one of the industry's top authentication companies, such as Upper Deck, JSA, PSA, Tri-Star, Beckett, Steiner and others. If an item was witnessed by CollectibleXchange staff, the item will receive a tamper-proof numbered and QR coded hologram. .

Q. Are there other items available in addition to those listed on the website?
A. Yes, we have many different items in our inventory. Please call with specific questions regarding an item.

Q. How do I know if my order was accepted?
A. After submitting an order on the website, you will receive an e-mail which will include an order confirmation number.

Q. When will my order ship?
A. Orders typically ship within 48 business hours. If the order requires framing or special requirements, it may take additional time to ship. If you have a send in or pre-order connected to a signing, it will ship after the signing takes place.

Q. Can I use a coupon code on an already discounted item?
A. Coupon codes and additional discounts are not valid on promotional items or items with discounted pricing.

Q. How do I contact customer service?
A. Should you need to contact CollectibleXchange regarding an issue, please email us at generalinfo@CollectibleXchange.com or call (888-415-2434).

Q. Does CollectibleXchange buy collectibles?
A. CollectibleXchange does purchase collectibles from the open market. Please contact us at generalinfo@CollectibleXchange.com or call (888-415-2434). We ensure authenticity of every item we purchase before affixing the CollectibleXchange hologram to the product.

Q. Will CollectibleXchange authenticate or appraise my collectibles?
A. CollectibleXchange does appraise and/or authenticate collectibles. Please contact us at generalinfo@CollectibleXchange.com.

Q. What is a CollectibleXchange exclusive athlete?
A. CollectibleXchange maintains contracts with some of the biggest names in professional sports. This exclusive relationship allows fans to get closer to the game with unique collectibles and an opportunity to have their personal piece signed by their favorite athlete. We realize that authenticity is the most important factor in buying collectibles, and exclusive contracts allow you to be 100% confident with your purchase.